🔌Common Issue

Fix Connection Issues

Diagnose and fix proxy connection problems including timeouts, refused connections, DNS failures, and connection resets.

Check whether the proxy answered

The errors on this page mean the request never got a usable answer from the proxy, because the connection was refused, timed out, failed DNS or was reset. If you received an HTTP status instead, the proxy did answer. A 502, 503 or a status from 590 to 599 is covered in the proxy 502 guide, and a browser showing ERR_TUNNEL_CONNECTION_FAILED is covered in the tunnel failure guide.

For the Pool Gateway, connect to gw.proxies.sx on port 7000 with http:// or port 7001 with socks5h://. Mixing them returns E_WRONG_PORT.

What error are you seeing?

Connection Timed Out

The proxy server didn't respond within the expected time. This usually indicates network issues or incorrect settings.

1

Verify Proxy Address & Port

Most Common Fix

Double-check your proxy settings match the credentials from your provider:

Server: your-proxy-host.com
HTTP Port: 8080 (common)
SOCKS5 Port: 1080 (common)

Common mistake: Using "http://" prefix in server address. Just use the hostname.

2

Check Your Firewall

Your firewall might be blocking the proxy connection:

  • →Windows: Allow your browser/app through Windows Defender Firewall
  • →macOS: Check System Preferences → Security & Privacy → Firewall
  • →Corporate: Contact IT - port 8080 may be blocked
3

Try Alternative Port

Some networks block common proxy ports. Try these alternatives:

8080
Primary HTTP
3128
Alternative HTTP
443
HTTPS (rarely blocked)
4

Test Your Internet Connection

Verify your base internet is working:

# Test basic connectivity
ping google.com
# Test proxy port (replace with your proxy host)
telnet your-proxy-host.com 8080

Still Not Working?

If none of these solutions work, contact our support team with:

  • ✓Your proxy credentials (username only)
  • ✓The exact error message
  • ✓Your device and browser/app
  • ✓Screenshot if possible
Contact Support